Certainly! Below is the revised Refund and Cancellation Policy for ZipZap Taxi Service:
Refund and Cancellation Policy for ZipZap Taxi Service:

1. Cancellation Policy:

• Users may cancel their taxi bookings through the ZipZap Taxi Service website or app.
• Cancellations made within 30 min of the scheduled pickup time may incur a cancellation fee.
• The cancellation fee amount will depend on the timing of the cancellation and will be clearly communicated to the user during the cancellation process.
• Cancellations made after the driver has been dispatched may result in the full fare being charged to the user.

2. Refund Policy:

• Refunds for cancelled taxi rides will be processed according to the following guidelines:
• If the cancellation is made within the specified time period (as mentioned in the Cancellation Policy), the user may be eligible for a refund of the fare amount, minus any applicable cancellation fee.
• Refunds will be issued to the original payment method used for the booking.
• Refunds may take 2-3 wording days to process, depending on the user's bank or financial institution.
• In the event of a service disruption or failure on the part of ZipZap Taxi Service, users may be eligible for a full refund of the fare amount paid.

3. How to Request a Refund:

• Users must submit a refund request through the ZipZap Taxi Service website or app or by contacting customer support.
• Refund requests must include relevant booking details, such as the booking ID and reason for the refund.

4. Exceptions:

• In cases of force majeure events, such as natural disasters or emergencies, ZipZap Taxi Service reserves the right to modify or waive the cancellation and refund policies at its discretion.
• Refunds will not be provided for rides that were completed as per the original booking.

5. Contact Informations

For inquiries or assistance regarding cancellations or refunds, users can contact ZipZap Taxi Service customer support at +91 98887 99393.

By using the ZipZap Taxi Service website or app, users acknowledge that they have read, understood, and agree to abide by the Refund and Cancellation Policy outlined above. ZipZap Taxi Service reserves the right to modify or update this policy at any time without prior notice.